I was greeted by Mike as soon as I walked in the door and thanked as I was leaving. He got the car in within 10 minutes and did a free consultation on our car's muffler issues. Explained all that needed to be fixed and gave a written quote. I like using local vendors, especially those that appreciate it.
— Patti G., Gahanna, OH
I've only gone here two times, several months apart and first, the Manager Mike greets you every time with a nice smile...just feels good to walk into a place of business and get a welcoming smile. He immediately asks, how he can help. I found them because they participated in a Groupon deal...which is nice because not all Tuffy locations participate. So, anyway I highly recommend giving them the opportunity to assist you in your car service needs.
— Lisa W., Whitehall, OH
I took my van in to Tuffy because it was veering to the left. I was referred by the place I take the van to for other issues. I wasn't thrilled with taking there because it used to not be very good. As soon as I gave Mike, the owner or manager, the name of my normal place, the first thing he said was, "They're good people over there." I thought that was refreshing! They did the front end alignment but the van was still veering to the left so Mike gave me some options of what they could do. They rotated the tires to see if that fixed the problem. As I was sitting waiting for my van to be done, another customer came in for a problem with her brakes. Tuffy could not find anything wrong with them. I thought to myself, Wow! A place who doesn't just say, yeah, this, this & this is wrong with the brakes & we have to fix them for an exorbitant about of money. If my normal place can't fix something on my van, I will for sure bring it back to Tuffy!!
— Virginia S., Gahanna, OH
I came to Tuffy after I found a Groupon for an oil change. The Gahanna location was closest to me. I made my appointment online. I think I requested an appointment on a Monday or Tuesday and they were scheduling on the upcoming Friday or Saturday so not too long to get an appointment. Drop off was easy. They didn't give me any issue ab accepting the Groupon. My appointment was at 3pm. I was done right about 4pm. I was just waiting for them to tell me I need this that and this (making my bill very expensive. There was no such issue. I ended up paying an extra 4.50$ which was fine with me. Usually whenever I have anything done to my vehicle I'm given a laundry list of things that "need" done. I was so happy there was no pressure to do any additional services. I would and will definitely go back to Tuffy the Gahanna location. Thank you guys!
— Brittany P., Groveport, OH
I've been going to this Tuffy for ten years. There was a rough period there where the customer service was awful and I thought about going elsewhere. But last year I met Mike and he has turned things around! I had to have lots of brake work done and he let me go into the garage and showed me the under parts of my car (never seen before) and explained everything. I thought that was awesome. Then, I went to Panera to eat and it was raining and he insisted on walking over to get me and handed me an umbrella! Wow, now that's customer service!!
— Sara S., Gahanna, OH
The staff at Tuffy Gahanna is great! Mike is friendly and knowledge. I highly recommend their services to those looking for a great auto service experience at an affordable price!
— Chelsea M., Columbus, OH
My first visit to this location was on 11/26/16 to have my spark plugs replaced. I was very impressed with the level of customer service provided by Mike and his team. My service was completed in a very short amount of time and I was very satisfied! Thank you and keep up the good work :)
— Beth D., Newark, OH
This was my first visit to Tuffy in Gahanna. I must say I was very impressed with the excellent customer service I received from Mike Gordon and the excellent car service from the technician, Everett. They did an awesome job !!! Thanks!
— Adrianne C., Groveport , OH
The absolute BEST customer service! Mike and his staff are polite and accommodating. This is hands down my favorite location- I'll be back in the future for all of my vehicle's needs!
— Abby A., Columbus, OH
The service was awesome. The people are great. THANK YOU TUFFY GAHANNA
— David B., Gahanna, OH
Impressed with the level of service. Not once was did I feel pressured to perform a repair that I did not fully understand. Was also told I could wait on some items. Great experience and fully trust this auto shop..
— Stewart S., Gahanna, OH