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Our Customers' Reviews

Let me start by thanking the tow driver Josh. He told me about Gahanna Tuffy. I agreed to give them a try. After spending $$$$ at another auto repair shop. They told me to go see a dealer. The other place said it was an engine problem. Well lo and behold it wasnt that at all. Tuffy went above and beyond to make sure my car was fixed and more importantly they fixed it CORRECTLY! Thank you Mike for helping me when I was freaking out. They could have easily up sold me, but they were so honest it was amazing. They have a new life time customer. Give them a try. You wont be disappointed.

— Vicki M., Westerville, OH

Mike and his team are really Professionals. They identify the issue and provide necessary advise which helps not only save costs but keep your car in good shape over a period of time .everytime I have gone there i got the best services which makes me feel secured and most importantly a peace of mind. Love you guys

— Abhijeet D., Columbus, OH

Mike and his team are just fantastic. They give you a trustworthy evaluation and the best part is that they prioritize issues letting you know what needs to be addressed immediately and what can wait. They also give you a heads up about repairs that may be needed in the future if they spot anything. Can't say enough good things about the folks at Tuffy in Gahanna!

— Meg D., Columbus, OH

First Ill like to say thank you Mike for helping me out with my car. The staff was nice and experience was amazing. I was happy they got me in & took care of me right away. They explain what needed to be done to the car to the T. There service was excellent. I give them two thumbs up.

— Mercy L., Canal Winchester , OH

I have had my car serviced here for over 3 years now, and have never had an issue. The entire staff is very friendly and helpful. It took a while to find a place that didnt make me feel I was being taken advantage of being a single female, but I have never once felt that way. Mike up front is wonderful, and all the mechanics are to the point and honest. Can not recommend this place enough!!

— Brooke Y., Pataskala , OH

Mike is absolutely incredible I had a nail in my tire my appointment was at 9 AM and I was back on the road by 930. Their service is amazing and I would highly recommend them to all my family and friends. They have a customer for life in me

— Allison R., Pataskala , OH

Mike is absolutely incredible. I had a nail in my tire my appointment was at 9 AM I was back on the road by 930. Their service is incredible. This was my first time going to this location and I am a customer for life now. I would recommend them to all of my family and friends

— Allison R., Pataskala , OH

I take all 4 of our vehicles there and have ALWAYS had a great experience. They are knowledgeable, friendly, honest, and always do their best to fit me in even if they have a full schedule. The manager, Mike, is friendly and helpful. Thank you, Tuffy, for keeping us safely on the road!

— Christi T., Blacklick, OH

Excellent service! I have had great experiences with this Tuffy. Mike is absolutely wonderful!!!! Other service places have given me wrong information or extremely high estimates when it comes to my vehicle. I went to Tuffy after receiving info and they have always been honest and upfront. Estimates are always lower, info is accurate and usually not what the other guy stated was wrong with my vehicle. Will never go anywhere else again. I bring my car here and my teenage daughters car.

— Kelly R., Columbus , OH

Great overall experience! Everyone was professional, respectful, and the work was done very quickly! Lots of places can fix your car, but these guys, Mike D. In particular, really took care of us!! Thanks guys!!!

— Mark G., Pickerington, OH

Mike is awesome thanks for the great service.

— Clarissa H., Columbus , OH

Manager very courteous just plain old great service!! Thanks tuffy!!

— Shirinell H., COLUMBUS, OH

Always quick, always easy to deal with, and the oil change coupons make it a great deal too.

— Eric M., Gahanna, OH

They got me scheduled in a very timely manner and were very accommodating. The oil change was done promptly and we were able to pick the car up earlier than expected. We will definitely be returning to this Tuffy!

— Brian S., Worthington, OH

They got me scheduled in a very timely manner and were very accommodating. The oil change was done promptly and we were able to pick the car up earlier than expected. We will definitely be returning to this Tuffy!

— Brian S., Worthington, OH

The staff was professional and very helpful.. they explained my auto problems and cost of repairs. The wait area was clean, orderly and comfortable. The staff from repair person,asst manager, and manager were very professional and friendly. The repairs took longer than expected and they kept me informed and apologized.

— Donna L., Gahanna, OH

My first time here and I must say they are very professional and did great work on my 12 year old Mitsubishi. My tech was Mia and she was very thorough with her courtesy check and did my oil change and alignment. I will definitely be returning.

— Jacqueline M., Sunbury, OH

Mr. Mike is a pleasure to work with. Im a young female coming into get my truck fixed and dont know much about cars but he is like a father figure that takes care of everyone. He wont let you get screwed over. He is a complete joy to work with.

— TaKeila W., Columbus, OH

I love this tuffy this tuffy is the best out of all them if you need to go to the best the tuffy in gahanna is really good and Mr.Mike is a fair and hes the best I love Ithat tuffy they do such good work

— Crystal N., Columbus , OH

I was told by my dealer that my rear breaks were in need of replacement. I was lead to believe the replacement was needed prior to winter. Between cost and the young age of the car, I felt a second opion was in order. My mother, a long time Tuffy customer, suggested I take my SUV here. This was my first experience here. I was extremely impressed with their kindness, honesty and professionalism. For this reason I will be back. Upon the free brake inspection, I was told my brakes were not in any apparent danger at this time. Further, I was told of the longevity that my brakes could still sustain. I plan to go back to them once the brakes do need replaced. Thanks to Mike Gordon for your help and honesty. It was appreciated.

— Staci L., Gahanna, OH

Car stopped running on way to work. Had it towed to Tuffy for repair. With a phone call, I felt confident I would and did receive the most professional care that I could imagine. This was the 'first' time I used them and will not be the last. They have gained a forever customer.

— RALPH Y., Gahanna, OH

Mike and the Gahanna Tuffy team always give AMAZING customer service. I am newer to the area and they have gained a lifelong customer. Mike has especially been patient and kind explaining things to me that are foreign in concept!

— Canisha J., Gahanna, OH

Nothing but great service from start to finish! A trustworthy shop that won't try to sell you services you don't need. Mike is the best!

— Lindsey M., Columbus, OH

Will not take my car anywhere else! Super friendly and amazing service

— nikki r., Galena , OH

I recently moved to the Westerville New Albany corridor. This move made travelling to the Lewis Center Tuffy less desirable with Polaris Parkway between us, so I switched to Gahanna Tuffy. It was a seamless switch.

— Juli K., Westerville, OH

I highly recommend this Tuffy location! The service was awesome and Mike was so pleasant and helpful! I will certainly be back.

— Thuwaiba D., Gahanna, OH

With a busy schedule I do not usually take time to write these however it is worth the read. I have been using Tuffy for about 2 years, the service that Mike and his team deliver is amazing. Regardless of the issue they work hard to always make it right and complete the job in professional and prompt manner. To make it even better they are friendly and work to accommodate your needs even while simply waiting. They go above and beyond and provide outstanding service and show the utmost level of respect for our community's small businesses, and first responders. I will never take my car anywhere else for it's service! I did not realize the scope of repairs they can do and when you need more than an oil change or tires they did a great job at that too! Please take the time to visit Tuffy of Gahanna! You wont regret it!!

— Jennifer C., Gahanna, OH

I have been a customer of Tuffy in Gahanna for over 20 years. I have always experienced friendly service and the work done on my car is done accurately and professionally. Quotes provided are what I can expect to pay and they go above and beyond customer service for satisfaction. I would recommend this store to anyone in need of car repair, maintenance or any other need. Thanks Tuffy!!

— Pamela D., Columbus, OH

Benn going here for a couple years now. Very satisfied with service and prices. Mike is great to work with.

— Mike F., Gahanna, OH

Always takes care of us. Great service.

— Eric S., Gahanna, OH

Thank you for great, friendly, and honest service :)

— Brooke R., Yoder, OH

to your owner-just wanted to once again relate how totally delighted we are with your service garage. have been with you for years(many)-recently had two cars serviced. excellent, as usual. your technicians are absolutely top-notch,simply the best, and your manager, Mr. Gordon is possibly the best I have ever seen in the business! always friendly, helpful, knowledgeable, courteous-all the right stuff. we know that your staff will help us in every way and will be honest and trustworthy-so, so important-we sing your praises and will send others your way-have a beautiful weekend and happy new year!

— Keith C., gahanna, OH

I dropped off my car for a tire rotation at 1030 AM. I went to grab lunch and came back to see my car was already back out front. I wasn't charged for my service. The men in the shop were very nice and informative. I will definitely come back to this location for any future car services I need. Thank you!!!

— Jennifer C., Blacklick, OH

I have been coming to this tuffy for years. I always feel respected and treated with true professionalism. I have to compliment them on their quick efficient services to get my vehicle ready in specific time frame requested with staff working past closing to complete job. I appreciate the honesty with estimates and assisting in prioritizing what needs completed first. I have to compliment tuffy working with me in a timely cost effective manner. Mike the manager makes you feel welcome and he has great work ethics and values . I recommend tuffy and will continue to return for my vehicle repairs and general maintenance.

— Jenny B., Gahanna, OH

I would like to say that I appreciated the AWESOME customer service provided by store manager Mike Gordon! He was professional, polite, and very knowledgeable. I WILL return to this location! Great job Mike!!

— Angela B., Columbus, OH

I came due to a "mystery noise" problem that all mechanics love (Drum brakes and a worn bearing.) They diagnosed the problem and repaired it quickly. The return visit to have the wheels re-torqued barely took a minute. Great job and Thanks!

— James K., Columbus, OH

My wife and I moved to Columbus from Florida. Had issues with her car and not knowing where to turn a friend of Kyle Suffaletto lead us to Mike at Tuffy, Gahanna. Fixed her car and has just serviced mine, they are timely, knowledgeable and priced fair - we trust them with our vehicles and will always make the trip from New Albany. Great Service would certainly recommend!

— Robert B., New Albany, OH

My car runs so well now that it doesn't even feel like the same car! Mike, Heidi and the whole team went above and beyond on my behalf. Will I go there again? Of course I will! And you should too! They are friendly and look out for you personally - your convenience, comfort and budget. Thank you, Tuffy Gahanna!

— Karen S., Columbus, OH

Mike is the heart of this shop. He is like having a neighborhood mechanic. I honestly only trust his shop to professionally service and assess my and my husbands car.

— lael p., gahanna, OH

Both Heidi and Mike were friendly and courteous, I believe they were very honest with me and some of the problems they found with my brake system, I haul a 9,000 lb travel trailer so I wasn't totally surprised. I believe the price was fair and I know the work was done right because I can feel a huge difference in my trucks braking performance. I will be back and I will recommend Tuffy, Gahanna.

— Mike F., Gahanna, OH

I took my car for an oil change for first time. Heidi was friendly and made me feel so welcome. I definitely will be going back for repairs on car and will tell my friends about Tuffy. They also have great cupons on line.

— Joan D., Gahanna, OH

I went in for a power steering problem and was given a very fair and detailed explanation of the issue, as well as possible solutions that I had available to me. After deciding to postpone the repair the owner expressed a total understanding and only asked that if I ever need a repair in the future that I allow him to work for my business at that time. Something I surely will do. I am a tough critic with high expectations. These guys meet them. I have found my mechanic.

— ZAK H., Columbus, OH

Mike and his crew did an excellent job on our vehicle including maintenance, new tires and alignment. I commend them their highly professional and fast service. They have earned our business for all our vehicle needs in the future.

— Bill T., New Albany, OH

My car broke down on me right before a job interview. When my car was towed from the location to my home Tuffy Gahanna was recommended to me. Can I say the best service ever. Mike was so nice kept it real with me about everything going on with my car. Recognized me when I walked in. Best service ever top notch. I will from now on bring my car here. Thank you guys!!!!!!

— Candyce K., Canal Winchester, OH

Mike was friendly and they took my car in the garage promptly. Only small complaint is the mechanic put his dirty handmarks all over my inside armrest and door handle. I would go back there again tho.

— Tina A., Newark, OH

I have been coming to this location for a few years and I have never had a bad experience. They are always honest, up front and never pressure me to do any repairs. The pricing is fair and the work done is fantastic. I have recommended and will continue to recommend people to this location.

— Susan G., Columbus, OH

I have been coming to the Gahanna Tuffy for a couple years now and I have always been very pleased. The service is great, they are knowledgeable and communicate well with their customers, but most importantly they do a very good job at reasonable prices.

— Carl S., Gahanna, OH

I had some engine oil leak problem in my Honda Car. Checked with some other mechanic and they said it will cost me around 600$ to fix it. Went to Tuffy Gahanna and they fixed it for around 140$. No more leaks now. Great and honest service

— Vijay V., Columbus, OH

I needed a couple of bulbs replaced so I pulled into Tuffy without having an appointment. I asked them if they would have time to replace the bulbs. I fully expected them to say no because they were completely full but without hesitation they said they had time to complete the repair. Within 5 minutes they were working on the repair and about 5 minutes after that I was on my way. I was impressed! I've been going to the Gahanna location for many years now and I've never been disappointed. Thanks Mike for the wonderful service!!

— Tammy H., Gahanna, OH

I was greeted by Mike as soon as I walked in the door and thanked as I was leaving. He got the car in within 10 minutes and did a free consultation on our car's muffler issues. Explained all that needed to be fixed and gave a written quote. I like using local vendors, especially those that appreciate it.

— Patti G., Gahanna, OH

I've only gone here two times, several months apart and first, the Manager Mike greets you every time with a nice smile...just feels good to walk into a place of business and get a welcoming smile. He immediately asks, how he can help. I found them because they participated in a Groupon deal...which is nice because not all Tuffy locations participate. So, anyway I highly recommend giving them the opportunity to assist you in your car service needs.

— Lisa W., Whitehall, OH

I took my van in to Tuffy because it was veering to the left. I was referred by the place I take the van to for other issues. I wasn't thrilled with taking there because it used to not be very good. As soon as I gave Mike, the owner or manager, the name of my normal place, the first thing he said was, "They're good people over there." I thought that was refreshing! They did the front end alignment but the van was still veering to the left so Mike gave me some options of what they could do. They rotated the tires to see if that fixed the problem. As I was sitting waiting for my van to be done, another customer came in for a problem with her brakes. Tuffy could not find anything wrong with them. I thought to myself, Wow! A place who doesn't just say, yeah, this, this & this is wrong with the brakes & we have to fix them for an exorbitant about of money. If my normal place can't fix something on my van, I will for sure bring it back to Tuffy!!

— Virginia S., Gahanna, OH

I came to Tuffy after I found a Groupon for an oil change. The Gahanna location was closest to me. I made my appointment online. I think I requested an appointment on a Monday or Tuesday and they were scheduling on the upcoming Friday or Saturday so not too long to get an appointment. Drop off was easy. They didn't give me any issue ab accepting the Groupon. My appointment was at 3pm. I was done right about 4pm. I was just waiting for them to tell me I need this that and this (making my bill very expensive. There was no such issue. I ended up paying an extra 4.50$ which was fine with me. Usually whenever I have anything done to my vehicle I'm given a laundry list of things that "need" done. I was so happy there was no pressure to do any additional services. I would and will definitely go back to Tuffy the Gahanna location. Thank you guys!

— Brittany P., Groveport, OH

I've been going to this Tuffy for ten years. There was a rough period there where the customer service was awful and I thought about going elsewhere. But last year I met Mike and he has turned things around! I had to have lots of brake work done and he let me go into the garage and showed me the under parts of my car (never seen before) and explained everything. I thought that was awesome. Then, I went to Panera to eat and it was raining and he insisted on walking over to get me and handed me an umbrella! Wow, now that's customer service!!

— Sara S., Gahanna, OH

The staff at Tuffy Gahanna is great! Mike is friendly and knowledge. I highly recommend their services to those looking for a great auto service experience at an affordable price!

— Chelsea M., Columbus, OH

My first visit to this location was on 11/26/16 to have my spark plugs replaced. I was very impressed with the level of customer service provided by Mike and his team. My service was completed in a very short amount of time and I was very satisfied! Thank you and keep up the good work :)

— Beth D., Newark, OH

This was my first visit to Tuffy in Gahanna. I must say I was very impressed with the excellent customer service I received from Mike Gordon and the excellent car service from the technician, Everett. They did an awesome job !!! Thanks!

— Adrianne C., Groveport , OH

The absolute BEST customer service! Mike and his staff are polite and accommodating. This is hands down my favorite location- I'll be back in the future for all of my vehicle's needs!

— Abby A., Columbus, OH

The service was awesome. The people are great. THANK YOU TUFFY GAHANNA

— David B., Gahanna, OH

Impressed with the level of service. Not once was did I feel pressured to perform a repair that I did not fully understand. Was also told I could wait on some items. Great experience and fully trust this auto shop..

— Stewart S., Gahanna, OH

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