Reviews

We are very proud to share these kind words from our satisfied customers. Please take a moment to click the "Submit a Review" button below and share your own review.
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I have been coming to this tuffy for years. I always feel respected and treated with true professionalism. I have to compliment them on their quick efficient services to get my vehicle ready in specific time frame requested with staff working past closing to complete job. I appreciate the honesty with estimates and assisting in prioritizing what needs completed first. I have to compliment tuffy working with me in a timely cost effective manner. Mike the manager makes you feel welcome and he has great work ethics and values . I recommend tuffy and will continue to return for my vehicle repairs and general maintenance.

— Jenny B., Gahanna, OH


I would like to say that I appreciated the AWESOME customer service provided by store manager Mike Gordon! He was professional, polite, and very knowledgeable. I WILL return to this location! Great job Mike!!

— Angela B., Columbus, OH


I came due to a "mystery noise" problem that all mechanics love (Drum brakes and a worn bearing.) They diagnosed the problem and repaired it quickly. The return visit to have the wheels re-torqued barely took a minute. Great job and Thanks!

— James K., Columbus, OH


My wife and I moved to Columbus from Florida. Had issues with her car and not knowing where to turn a friend of Kyle Suffaletto lead us to Mike at Tuffy, Gahanna. Fixed her car and has just serviced mine, they are timely, knowledgeable and priced fair - we trust them with our vehicles and will always make the trip from New Albany. Great Service would certainly recommend!

— Robert B., New Albany, OH


My car runs so well now that it doesn't even feel like the same car! Mike, Heidi and the whole team went above and beyond on my behalf. Will I go there again? Of course I will! And you should too! They are friendly and look out for you personally - your convenience, comfort and budget. Thank you, Tuffy Gahanna!

— Karen S., Columbus, OH


Mike is the heart of this shop. He is like having a neighborhood mechanic. I honestly only trust his shop to professionally service and assess my and my husbands car.

— lael p., gahanna, OH


Both Heidi and Mike were friendly and courteous, I believe they were very honest with me and some of the problems they found with my brake system, I haul a 9,000 lb travel trailer so I wasn't totally surprised. I believe the price was fair and I know the work was done right because I can feel a huge difference in my trucks braking performance. I will be back and I will recommend Tuffy, Gahanna.

— Mike F., Gahanna, OH


I took my car for an oil change for first time. Heidi was friendly and made me feel so welcome. I definitely will be going back for repairs on car and will tell my friends about Tuffy. They also have great cupons on line.

— Joan D., Gahanna, OH


I went in for a power steering problem and was given a very fair and detailed explanation of the issue, as well as possible solutions that I had available to me. After deciding to postpone the repair the owner expressed a total understanding and only asked that if I ever need a repair in the future that I allow him to work for my business at that time. Something I surely will do. I am a tough critic with high expectations. These guys meet them. I have found my mechanic.

— ZAK H., Columbus, OH


Mike and his crew did an excellent job on our vehicle including maintenance, new tires and alignment. I commend them their highly professional and fast service. They have earned our business for all our vehicle needs in the future.

— Bill T., New Albany, OH


My car broke down on me right before a job interview. When my car was towed from the location to my home Tuffy Gahanna was recommended to me. Can I say the best service ever. Mike was so nice kept it real with me about everything going on with my car. Recognized me when I walked in. Best service ever top notch. I will from now on bring my car here. Thank you guys!!!!!!

— Candyce K., Canal Winchester, OH


Mike was friendly and they took my car in the garage promptly. Only small complaint is the mechanic put his dirty handmarks all over my inside armrest and door handle. I would go back there again tho.

— Tina A., Newark, OH


I have been coming to this location for a few years and I have never had a bad experience. They are always honest, up front and never pressure me to do any repairs. The pricing is fair and the work done is fantastic. I have recommended and will continue to recommend people to this location.

— Susan G., Columbus, OH


I have been coming to the Gahanna Tuffy for a couple years now and I have always been very pleased. The service is great, they are knowledgeable and communicate well with their customers, but most importantly they do a very good job at reasonable prices.

— Carl S., Gahanna, OH


I had some engine oil leak problem in my Honda Car. Checked with some other mechanic and they said it will cost me around 600$ to fix it. Went to Tuffy Gahanna and they fixed it for around 140$. No more leaks now. Great and honest service

— Vijay V., Columbus, OH


I needed a couple of bulbs replaced so I pulled into Tuffy without having an appointment. I asked them if they would have time to replace the bulbs. I fully expected them to say no because they were completely full but without hesitation they said they had time to complete the repair. Within 5 minutes they were working on the repair and about 5 minutes after that I was on my way. I was impressed! I've been going to the Gahanna location for many years now and I've never been disappointed. Thanks Mike for the wonderful service!!

— Tammy H., Gahanna, OH


I was greeted by Mike as soon as I walked in the door and thanked as I was leaving. He got the car in within 10 minutes and did a free consultation on our car's muffler issues. Explained all that needed to be fixed and gave a written quote. I like using local vendors, especially those that appreciate it.

— Patti G., Gahanna, OH


I've only gone here two times, several months apart and first, the Manager Mike greets you every time with a nice smile...just feels good to walk into a place of business and get a welcoming smile. He immediately asks, how he can help. I found them because they participated in a Groupon deal...which is nice because not all Tuffy locations participate. So, anyway I highly recommend giving them the opportunity to assist you in your car service needs.

— Lisa W., Whitehall, OH


I took my van in to Tuffy because it was veering to the left. I was referred by the place I take the van to for other issues. I wasn't thrilled with taking there because it used to not be very good. As soon as I gave Mike, the owner or manager, the name of my normal place, the first thing he said was, "They're good people over there." I thought that was refreshing! They did the front end alignment but the van was still veering to the left so Mike gave me some options of what they could do. They rotated the tires to see if that fixed the problem. As I was sitting waiting for my van to be done, another customer came in for a problem with her brakes. Tuffy could not find anything wrong with them. I thought to myself, Wow! A place who doesn't just say, yeah, this, this & this is wrong with the brakes & we have to fix them for an exorbitant about of money. If my normal place can't fix something on my van, I will for sure bring it back to Tuffy!!

— Virginia S., Gahanna, OH


I came to Tuffy after I found a Groupon for an oil change. The Gahanna location was closest to me. I made my appointment online. I think I requested an appointment on a Monday or Tuesday and they were scheduling on the upcoming Friday or Saturday so not too long to get an appointment. Drop off was easy. They didn't give me any issue ab accepting the Groupon. My appointment was at 3pm. I was done right about 4pm. I was just waiting for them to tell me I need this that and this (making my bill very expensive. There was no such issue. I ended up paying an extra 4.50$ which was fine with me. Usually whenever I have anything done to my vehicle I'm given a laundry list of things that "need" done. I was so happy there was no pressure to do any additional services. I would and will definitely go back to Tuffy the Gahanna location. Thank you guys!

— Brittany P., Groveport, OH


I've been going to this Tuffy for ten years. There was a rough period there where the customer service was awful and I thought about going elsewhere. But last year I met Mike and he has turned things around! I had to have lots of brake work done and he let me go into the garage and showed me the under parts of my car (never seen before) and explained everything. I thought that was awesome. Then, I went to Panera to eat and it was raining and he insisted on walking over to get me and handed me an umbrella! Wow, now that's customer service!!

— Sara S., Gahanna, OH


The staff at Tuffy Gahanna is great! Mike is friendly and knowledge. I highly recommend their services to those looking for a great auto service experience at an affordable price!

— Chelsea M., Columbus, OH


My first visit to this location was on 11/26/16 to have my spark plugs replaced. I was very impressed with the level of customer service provided by Mike and his team. My service was completed in a very short amount of time and I was very satisfied! Thank you and keep up the good work :)

— Beth D., Newark, OH


This was my first visit to Tuffy in Gahanna. I must say I was very impressed with the excellent customer service I received from Mike Gordon and the excellent car service from the technician, Everett. They did an awesome job !!! Thanks!

— Adrianne C., Groveport , OH


The absolute BEST customer service! Mike and his staff are polite and accommodating. This is hands down my favorite location- I'll be back in the future for all of my vehicle's needs!

— Abby A., Columbus, OH


The service was awesome. The people are great. THANK YOU TUFFY GAHANNA

— David B., Gahanna, OH


Impressed with the level of service. Not once was did I feel pressured to perform a repair that I did not fully understand. Was also told I could wait on some items. Great experience and fully trust this auto shop..

— Stewart S., Gahanna, OH

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